Issue link: https://securitytechnologyexecutive.epubxp.com/i/431828
28 SECURITY TECHNOLOGY EXECUTIVE • November/December 2014 www.SecurityInfoWatch.com SECURITY INNOVATION AWARD HEALTHCARE PROJECT WINNER in the parking areas allows for visibility to the area where these alarms are triggered so the mobile unit or other responding officers can be prepared. To minimize costly duplication of data-entry processes, when the HR department updates its database, the S2 system will automatically create a record for new employees and deactivate access rights for terminated employees. The badges are also used for time and attendance, purchasing of meals in the cafeteria and access to parking. To maximize the benefits of the video surveil- lance system, department leaders can now access video for optimizing their operational efficien- cies. For example, to determine bed availability or the arrival of an ambulance. Enhancing the capabilities of the dispatchers and officers, the user interface for the S2 system is intuitive, simple and provides all the informa- tion and functionality we need. Integrations to the other systems are so seamless we are able to operate the S2 system in a very efficient and effective manner. The web-based application greatly enhances our accessibility to the system and provides a level of logical access and cyber security functionality to mitigate risks of unau- thorized access and changes. Customized dashboards allow for appropriate visibility based on the authentication levels of each operator. Our system operators are able to remotely authenticate and permit access to sat- ellite locations. Local video surveillance storage devices were installed at satellite locations where bandwidth restrictions would limit the quality of video transmitted to the main campus. This is integrated to the Milestone head-end so that the command center dispatchers and officers can remotely view live video and access recorded video from the main campus. Tech Systems' FOCUS Support Services guar- antee our system is serviced within four hours and is fully-functional at the end of the techni- cian's initial visit. This is critical to our opera- tions to maintain a safe, secure and code-com- pliant environment. Another important part of the FOCUS program is unlimited training, so we have taken advantage of that when new officers are hired, promoted or when we need a refresher course on how to optimize our use of the system. The deliverables and historic results of Tech Sys- tems' performance is what makes them a true partner to the Navicent Health organization. Successful Partnerships Ensure Secure Environment Merriam-Webster defines innovation as "a new idea, device or method" or "the act or process of introducing new ideas, devices or methods." Our security program comprises integrations, tech- nologies and operations that together are truly innovative. It is not the technology, the police department or the security protocols that make Navicent Health a safe and secure environment. Working with partners that have integrity and deliver the functionality and flexibility required to accom- modate a growing and evolving organization is the truly innovative aspect of this project. All too often security directors are forced to select a product or partnership based on price alone. By partnering with the other departments at Navicent Health, we were able to provide solu- tions to their operational challenges while lever- aging a portion of their budget to help fund the acquisition. By partnering with local law enforce- ment, we have a solid security program in place to respond to incidents and access the backup we need in a timely manner. By partnering with the right manufacturers, we are able to establish the functionality we required. By partnering with the right integrator, we knew the products would per- form the way we expected and that the system would be designed, installed and serviced to meet our expectations. By educating all of our staff on a regular basis on safety and security topics, by properly training our operators on the systems they operate and by establishing a set of security protocols, Navi- cent Health fosters an environment of situational awareness and safety. My advice to those of you tasked with manag- ing a security program is to show value to your organization. Get the employees involved. Under- stand and embrace your role on the leadership team. Support and manage the expectations of all stakeholders. Communicate regularly, share your ideas and take the time to listen to the concerns of others in your organization. ❚ Systems Integrator Tech Systems spearheaded the security upgrades. About the Author: Quentin Jude is the Chief of Police for Navicent Health. He started in Law Enforcement as a Police Officer, at the Medical Center of Central Georgia Police Department in 1982; he worked his way through the ranks, and has been the Chief of Police since 1997. He cur- rently serves on the Central Georgia Technical College Advisory Board for the Criminal Justice Program and on Cen- tral Georgia Regional Credit Union Board. In August 2014, he was appointed by Governor Nathan Deal to serve on a study committee for Violence Against Healthcare Workers.